Claims

Claims


To achieve maximum customer satisfaction we only sell high quality products which have received positive reviews and we believe their quality and reliability is fairly reflected in the price.
Moreover, all wall bars undergo a careful final inspection by trained professionals prior to being dispatched from our distribution center. If a fault occurs despite of this, please, proceed according to the following steps in order to ensure your claim is processed as fast as possible and to your satisfaction.

Before making a Claim we recommend you to contact our Customer service before returning the goods. Our experts will be happy to help you. They are able to analyze the possible cause of a problem over the phone or via e-mail and thus save you time and expense.

Contact:

 
Phone: +420 774 277 838 (Monday to Sunday 9:00 - 21:00)
 
E-Mail: info@sportbaby.eu
 
All damage claims must be supported by photographic evidence and a written description of the damage. Download and fill out  the Claim form:

Download Open Document Format
Download PDF Format


In the interest of settling the claim as soon as possible, please, send the goods together with the completed form to the following address:

LOGICOM s.r.o.
Botevova 3099/9
143 00 Praha
Czech republic
 
All goods must be returned in their original packaging and strapping to prevent further damage.


Transportation damages

Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified of any problems and the delivery advice should be signed accordingly. Please, contact our Customer service center within 2 business days: info@sportbaby.eu.
If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay.
You will hand over the defective product to the carrier and receive the new one at the same time. Our e-shop sportbaby.eu will cover the delivery costs.


Product malfunctioning first time you use it

If a fault occurs when using the product for the first time, but no later than 3 business days from the date of purchase, please contact our Customer service center: info@sportbaby.eu.

If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay.
You will hand over the defective product to the carrier and receive the new one at the same time. Our e-shop sportbaby.eu will coverthe delivery costs.


Who pays for shipping?

Transport costs related to settling a claim towards the customer is covered by sportbaby.eu.  
If your claim has been authorized, you are entitled to a reimbursement of the necessary transport expenses incurred when returning the goods to us.

You must provide a proof of payment (an invoice) for such services.


Returning the goods under the warranty

When sending back the goods, please, package them with care. We do not recommend using a postal service to return the goods. Our e-shop sportbaby.eu shall not be liable for damages arising during transportation. Please, do not use cash on delivery service. We are not able to accept such items.


Processing a claim


We will process your claim immediately and no later than within 3 business days (complicated cases). This period does not include the time necessary for a professional assessment of the claim by one of our experts which would be required for the type of product being assessed. If the claim has been authorized, we will send you a written confirmation of acceptance of your claim with all the necessary details (authorization date, subject of claim, preferred way of settling the claim) to your e-mail address. The claim will then be settled without undue delay and no later than within 30-calendar days from the date we receive your claim,unless otherwise agreed uponin writing.

Authorized service will send the repaired or replaced goods (depending on a defect identified) back to your postal address or to the place where the claim had been submitted. You can check the status of your claim any time by contacting our Warranty Repair Center: info@sportbaby.eu



Loading...